Privacy Policy

Effective date: June 2026

Company: GLOBAL BROTHER S.L.
Website: https://www.globalbrother.es
Contact: [privacy@globalbrother.es]

1. Introduction
GLOBAL BROTHER S.L. (“Global Brother”, “we”, “our”, or “us”) respects the privacy of users, sellers, partners, customers, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose, protect, and delete personal data when we provide e-commerce, marketplace, logistics, fulfillment, digital content, publishing, marketing, and platform integration services, including services connected to TikTok Shop and other third-party platforms.
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Spanish data protection laws, and, where applicable, relevant privacy requirements of marketplace platforms such as TikTok Shop.

2. Data Controller
For personal data processed through our website and our own business operations, the data controller is:
GLOBAL BROTHER S.L.
 NIF: B21908306
 Registered office: Avda. del Doctor Arce 14, Madrid 28002, Spain
 Email: [privacy@globalbrother.es]
For certain marketplace-related processing, we may act as a service provider, processor, or technology partner on behalf of sellers, platforms, or business clients.

3. Personal Data We May Collect
Depending on the service provided, we may collect and process the following categories of personal data:
Name, company name, business role, and contact details;
Email address, phone number, billing and shipping information;
Marketplace seller information and shop identifiers;
Order information, fulfillment information, shipment status, delivery address, and customer service information;
Technical data such as IP address, device information, browser type, logs, authentication data, API request metadata, and usage data;
Information received through authorized integrations with third-party platforms, including TikTok Shop APIs;
Communications, support tickets, and correspondence with us;
Compliance, fraud prevention, and security-related information.
We do not intentionally collect sensitive personal data unless required by law or explicitly necessary for a specific service.

4. How We Use Personal Data
We use personal data for the following purposes:
To provide our services to sellers, partners, and customers;
To manage marketplace integrations, including TikTok Shop integrations;
To process orders, fulfillment, logistics, delivery, and customer support;
To manage business relationships and respond to inquiries;
To authenticate users and secure access to our systems;
To monitor, maintain, and improve our services;
To comply with legal, tax, accounting, regulatory, and contractual obligations;
To prevent fraud, misuse, unauthorized access, and security incidents;
To investigate technical issues and maintain audit logs;
To enforce agreements and platform requirements.

5. TikTok Shop Data
Where a seller authorizes our application or service to access TikTok Shop data, we process TikTok Shop data only for the purposes authorized by the seller and permitted by TikTok Shop.
Such data may include seller account information, shop identifiers, product data, order data, logistics data, fulfillment data, delivery information, customer information required for order processing, and related API metadata.
We do not sell TikTok Shop data. We do not use TikTok Shop data for unrelated advertising, profiling, or unauthorized purposes. We only access, process, store, and transmit TikTok Shop data as necessary to provide the approved service.

6. Legal Bases for Processing
We process personal data based on one or more of the following legal bases:
Performance of a contract;
Compliance with legal obligations;
Legitimate business interests, including service operation, security, fraud prevention, and business communication;
Consent, where required;
Protection of legal claims and enforcement of rights.

7. Data Sharing and Disclosure
We may share personal data with:
Hosting, cloud infrastructure, and IT service providers;
Payment, accounting, tax, and legal service providers;
Logistics, fulfillment, and delivery partners;
Marketplace platforms and authorized integration partners;
Business clients or sellers where necessary to provide the service;
Public authorities, regulators, courts, or law enforcement where legally required.
All third-party service providers are required to protect personal data and process it only for authorized purposes.
We do not sell personal data.

8. International Transfers
Where personal data is transferred outside the European Economic Area, we apply appropriate safeguards, such as Standard Contractual Clauses, adequacy decisions, contractual protections, or other legally recognized transfer mechanisms.

9. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, legal compliance, dispute resolution, audit, accounting, security, and contractual obligations.
Typical retention periods may include:
Account and business relationship data: for the duration of the business relationship and as required by law;
Order, invoice, and accounting data: according to applicable tax and accounting retention requirements;
API logs and technical logs: retained for a limited period necessary for security, troubleshooting, audit, and fraud prevention;
Support communications: retained as necessary to resolve issues and maintain business records.
When personal data is no longer required, we delete, anonymize, or securely archive it.

10. Data Deletion Requests
Users, customers, sellers, and partners may request deletion of personal data where permitted by applicable law.
Requests can be submitted to:
[privacy@globalbrother.es]
We will review and respond to deletion requests within the timeframe required by applicable law. Certain data may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or compliance purposes.
For TikTok Shop-related data, we will delete or return data in accordance with TikTok Shop requirements, applicable law, and our contractual obligations.

11. Your Rights
Depending on applicable law, you may have the right to:
Access your personal data;
Rectify inaccurate or incomplete data;
Request deletion of your data;
Restrict or object to processing;
Request data portability;
Withdraw consent where processing is based on consent;
Lodge a complaint with a data protection authority.
To exercise these rights, contact us at:
[privacy@globalbrother.es]

12. Security of Personal Data
We use administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures include access controls, encryption, authentication, logging, monitoring, secure development practices, vendor controls, and incident response procedures.

13. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the website, analyze usage, improve performance, and provide relevant functionality.
Where required by law, we request consent before using non-essential cookies.

14. Children’s Privacy
Our services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

16. Contact
For privacy questions or requests, contact:
GLOBAL BROTHER S.L.
 Avda. del Doctor Arce 14, Madrid 28002, Spain
 Email: [privacy@globalbrother.es]